You can contact us in the following ways 24/7 by email at service@knightsoftwin.eu and Monday - Saturday (8 am - 6 pm) by phone at +49 172 6723283
We aim to respond to all emails within 24 hours. If your enquiry is particularly urgent, please call us on
Postal address as follows: Twin GmbH, Beatrix Müller, Louisenstrasse 99, 61348 Bad Homburg
From an order value of €300.00 we deliver free of charge. Otherwise, shipping within Germany costs a fair price €5.95.
We process and dispatch orders during our opening hours. These are Monday to Friday from 8 am to 6 pm (excluding public holidays). Goods will be ready for despatch no later than one working day after receipt of payment, provided they are in stock.
Delivery charges (including VAT)
No, we do not currently send parcels by express.
We ship to EU, Austria and Switzerland
We apologise in advance. With different devices (laptops, tablets, smartphones), different browsers (Chrome, Safari, Firefox, etc.) and different operating systems (e.g. iOS & Android), it is unfortunate that minor errors and/or functional limitations can always occur. Please send us a detailed description of the problem you are experiencing. We are always trying to fix bugs to keep the store as usable as possible.
Then please contact us by email at service@knightsoftwin.eu or by telephone on +49 172 6723283 from Monday to Friday, 8am to 6pm. We will try to help you.
Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.
We apologise for this inconvenience. Please email us at service@knightsoftwin.eu with your order number and/or customer number. You can then return your package and we will send you the item(s) you originally ordered as soon as possible. Please see our returns policy for more information.
Firstly, we are of course very sorry. Please send us brief details of the damage, including your order number, to the following email address: service@knightsoftwin.eu. We will send you a return label and you can return the item(s) free of charge. Please also see our return policy.
